PHILOSOPHY

 

The Mulberry Care Homes philosophy is to provide home from home living blended with first-class care. We crafted our Mulberry T.R.E.E Values – Tailored, Respect, Excellence and Empathy – for our staff, to ensure we keep this promise to our residents.

These principles are at the heart of our service, inspiring the complete team from the care experts through to house and ground keepers, chefs and general management and have been fundamental in building both an outstanding team and care service.

Our Mulberry T.R.E.E Values are:

Tailored

Everyone is different, one approach does not fit all, respond accordingly to residents and tailor care and experiences to each individual’s needs.

Always look to provide a personal touch and go the extra mile.

Develop individual relationships that are authentic and honest – with residents, their families, and friends who visit.

Respect

Be the ultimate professional with a warm, friendly approach.

Encourage independence while providing the right level of support and ensuring the safety of our residents at all times.

Be sensitive to privacy and dignity.

Excellence

Achieve excellence every day, give the highest quality of care.

Don’t just complete tasks but go beyond expectations, provide the extra unexpected touch that makes a difference between a good service and an excellent service.

Reach your full potential but acknowledge further training and gaining new knowledge can only benefit both you and our residents.

Empathy

Always be compassionate and kind. Treat others how you would want to be treated. With kindness and respect, we can generate a warm and welcoming atmosphere.

Be sensitive to the changing needs and emotions of not just our residents but families too.

Improve our residents quality of life through listening, understanding and responding.