Our Story

Mulberry Care is owned and run by a local family operator and our story is about people: about knowing what we’d want for our own family in this phase of their lives and about keeping our core values at the very heart of all we do.

The team at Mulberry Care is a close family in itself and you’ll find the utmost mutual respect here amongst team members and towards residents alike. We believe that’s what makes for a welcoming, home-from-home environment and a friendly place to work.

To this end, we choose our team members carefully and know that together with these amazing people, we can make a real difference for you and your loved ones.

Photo of an elderly woman using a walker, stood next to a younger woman who is holding her arm, both of whom appear to be walking through a garden

Our Ethos

We create a home-from-home environment where the next chapter of life can be enjoyed. Beautifully refurbished buildings; high-quality, fresh food; relaxing spaces; daily activities and a friendly, community feel are all part of our offering at Mulberry Care Homes.

Mulberry Care Homes

Our Values

Integrity

We make a point of approaching everything we do with integrity. We are committed to providing exceptional care and create that through upholding the highest of standards, both as caregivers and employers.

Respect

We put people first. Fostering a culture of inclusivity and respect is of prime importance to us and sits at the very core of Mulberry Care.

Empathy

We are sensitive and understanding of the difficult decisions both families and residents face in this chapter of life. We’re empathetic by nature and offer our experience and gentle guidance throughout.

Excellence

Our team members are carefully picked and highly trained, to enable ongoing excellence in an organisation that strives for continuous improvement.

Photo of an elderly woman in a denim shirt looking at a smiling nurse whilst holding a cane

Experience & Expertise

With a wealth of experience and knowledge in adult care, we are a team of highly trained care providers. This enables us to offer personalised care plans, in a warm, supportive environment where residents feel safe and comfortable.

We work closely with local healthcare providers, senior organisations and community groups to deliver trusted care, with in-house expertise that is second to none.

Photo of a man holding a cane looking at a nurse who is holding an open book and appears to be speaking. In front of them is a table upon which are sat two glasses of orange juice and a book.

Testimonials

  • My mum has been in the care home, Astley Grange, Huddersfield, for the past 3 months and I have to say, the standard of care is out of this world. The place is spotless and if you want a cup of tea whilst visiting your relatives or friends, it’s entirely not a problem to them, it’s just second nature. I would recommend this home as the place to be if you want peace of mind when you have to sadly make those horrible decisions in life because they’re not easy decisions to make.

    Alasdair B

  • An excellent care home, clean and good food. Staff go out of their way to make residents comfortable and are very obliging with requests.
    They make visitors feel very welcome and were very caring when my mother passed away in their care.
    I would recommend it to anyone.

    AO

  • My father was in the home for just over six months. Myself, my daughter and my niece were very impressed with the overall care given to my father. All his needs were taken care of and we were always kept informed when needed.

    Belinda N

FAQs

Here are some helpful answers to some of our most frequently asked questions. If your question isn’t answered here, please don’t hesitate to contact us. We’re happy to help!

Are Mulberry Care Homes regulated?

In England, we are registered with and regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. In Wales, our homes are regulated and inspected by Care Inspectorate Wales (CIW).

What type of care do you offer?

Our homes offer a range of care services, including residential, nursing, dementia and nursing dementia care. The detailed offering relating to each home can be found on our homes page.

We understand the needs of our residents may change during their stay, so we will do everything we can to adapt the care and support given, enabling residents to remain in the home they have chosen for as long as possible. This may necessitate a change of bedroom within the home, but we will discuss this with you prior to any move.

What kind of funding do you accept?

We accept residents who will be funding their own care as well as residents eligible for a local authority contribution, which would need to be topped up by a third party to meet our weekly fee. Where the top-up is payable, the local authority should pay us for the full cost of care, and collect the top-up from you directly.

Your first 28 days is considered a trial period, during which either you or we can end the contract. We will only end the contract during the trial period if we are unable to meet your needs. After 28 days, we require 28 days written notice if you wish to terminate the contract.

Residents moving in on a permanent contract are requested to complete a direct debit mandate to be set in place along with a four-week deposit which will be held by us for the duration of the residence. Your deposit will be safeguarded and will normally be refunded within 28 days of the end of your residency, subject to our right to deduct from it non-payment of fees or damage to property.

Are there any upfront fees?

We do not charge any administration or management fees. Residents who are paying for their own care are required to pay a deposit equal to 4 weeks’ fees prior to the resident moving in. This deposit may be used towards payment of sums owed by the resident (or other payer) at the point of termination of the contract for unpaid fees, damage to the home and any other final fees at the end of the termination period.

Any balance not used in respect of the above will be returned to the appropriate person as settlement of the final account. For further information, please contact us to speak to a member of our team.

Who can I talk to if I have concerns about a loved one’s care?

If you have a question or a concern about any aspect of either your own care or that of a loved one, please bring it to the attention of the General Manager or any member of the home team. Issues can usually be resolved quickly and efficiently, and the earlier we know about them, the better.

In the unlikely event that you have serious concerns about care, please talk to the Manager in charge immediately. They will put a plan in place to resolve the issue to your satisfaction.

I still have more questions. Who can I contact?